Order Assistance

Need help with your order? From tracking to returns or questions—we’re here for anything related to your VexShip experience.

Do I need an account to place an order?

No, creating an account is not required. You can complete your purchase as a guest by entering your email and shipping details. Just ensure your contact info is accurate so you receive important updates via email.

However, signing up for a VexShip account gives you access to added perks:

  • Easily track your orders.
  • Save your shipping info for faster checkout in the future.
  • Review and manage your order history.
  • Receive early alerts about new offers and member-only discounts.
Is creating an account free?

Absolutely. Signing up for a VexShip account is 100% free, with no hidden fees or charges.

How can I check the status of my order?

You can track your order using the order number or tracking number provided in your confirmation email. You can also log in to your VexShip account for real-time updates. We’ll also keep you informed through email notifications as your order progresses.

How can I return or exchange a product?

Most items are eligible for return within 30 days of purchase. If you placed your order through vexship.com, you can initiate a return from your Order History, or reach out to our customer support for help.

Please note: Some items—such as large equipment, promotional deals, or seasonal goods—may have special return conditions. Be sure to check our full Returns & Refund Policy for details.

Payments & Billing

Got payment questions? Below are some common answers about billing, transaction issues, and accepted payment methods.

What forms of payment do you accept, and in which currency?

We accept most major credit and debit cards:

  • Visa
  • MasterCard
  • American Express
  • Discover

All payments are processed in U.S. dollars (USD). If your card is issued in another currency, the final amount may vary depending on current exchange rates. For an exact conversion, check with your bank.

When will I be charged for my order?

Once your order is submitted and verified, your payment will be processed immediately. At first, the charge may appear as a “pending” transaction, but it will soon be finalized.

Why was my payment declined?

A declined payment can happen for several reasons. Try the following:

  • Confirm your card has enough available funds.
  • Check if your card has expired.
  • Some banks block new or unfamiliar transactions.
  • Wait 30 minutes and try again.
  • Contact your bank for more info, or try a different payment method.

If you continue having trouble, feel free to contact us for assistance.

What does it mean if my payment is “Pending”?

A pending status usually means your bank is temporarily holding the funds for authorization. This is standard practice and often resolves within a few business days. If it doesn’t, you may want to contact your bank to speed up the process or understand the delay.

Still Need Help?

We're always here to support you. If you couldn't find what you were looking for, don’t hesitate to reach out!

Our customer care team is happy to help and will respond as quickly as possible.