At Vexship, we prioritize your satisfaction. If your purchase doesn’t meet your expectations, we’re dedicated to helping you resolve the issue.
Returns Overview
You can return items within 30 days from your purchase date. After this period, we regret that we cannot provide refunds or exchanges.
Conditions for Returns
To ensure a successful return:
- Items must be unused, undamaged, and in their original condition.
- Returns should include the original packaging. If that’s unavailable, please pack the item securely to prevent damage.
- A receipt or proof of purchase is necessary for all returns.
- The return address will be included on the return label, which may vary based on the product and warehouse.
- Items bought on sale or during promotions are final sale and cannot be returned unless they are defective.
- Do not send products directly to the manufacturer.
Refunds (if applicable)
If your order arrives damaged, incorrect, or is lost in transit, we will issue a full refund or send a replacement at no extra charge within 30 days of your purchase.
After we receive and inspect your return, we will notify you via email about the refund status. If approved, expect the refund to be processed within 3 business days to your original payment method.
If Refunds Are Delayed
If you haven’t received your refund:
- First, check your bank account or contact your credit card provider, as processing times may differ.
- If you still don’t see the refund after several business days, please contact us at [email protected] or call +1 (213) 854-7416 for assistance.
Return Shipping Information
Customers are responsible for the cost of return shipping unless the item is defective or was sent in error. Return shipping fees are non-refundable and will be deducted from your refund if applicable.
Please keep in mind: Shipping times for exchanges or replacements may vary based on your location.
